08-29-2006 *ow COMMUNICATIONS INTERLOCAL AGENCY — GOVERNING BOARD
AUGUST 29, 2006 — MONTHLY MEETING MINUTES
A special meeting of the Communications Interlocal Agency Governing Board was held
pursuant to public notice on August 29, 2006 at the Brannon Center on Riverside Drive
in New Smyrna Beach, Florida at 6:00 p.m.
Chairman Allen Green called the meeting to order at 6:01 p.m. A roll call was held with
Mayor Green, and Port Orange Councilmembers Mary Martin, George Steindoerfer,
Robert Pohlmann and Dennis Kennedy present. Also present were Mayor Vandergrifft,
and New Smyrna Beach Commission members Lynne Plaskett, Randy Richenberg, J.S.
Grasty and James Hathaway. Mayor Michael Thomas was absent and representing
Edgewater were Councilmembers Harriet Rhodes and Judith Lichter, City Manager Jon
Williams, Police Chief John Taves and Fire Chief Tracy Barlow. Also present were
Kenneth Parker, Port Orange City Manager, John Hagood, New Smyrna Beach City
Manager and Ann Margret Emery, Board Counsel.
The Chairman called for all to rise for the pledge of allegiance.
Chairman Green stated that all were convened to get direction from the
Communications Interlocal Agency Governing Board and give a recommendation back
to the partner cities to continue operations in RCC. Director Bubb stated that all in
attendance received copies of the Operation Report, which shows where RCC started in
October 2002 to the current operations of the Center, which includes budgeting, staffing
and productivity. Mayor Green asked if there were any questions on the documents.
Councilwoman Martin from Port Orange stated that everything she had seen pertaining
to the Center sounded positive, and is glad to see us all working together. Allen Green
stated the reason for the meeting was that the Board was to bring to each City Council,
their recommendation to continue the operations of RCC.
Mayor Green stated that it is the Board's intention to renew to the contract for the
continued operations of RCC. Mayor Vandergrifft stated to council members that the
percentage of payment for operations has changed since the inception of the Center.
Mr. Parker, Port Orange City Manager, stated that the cost of operations is based on
the amount of 911 calls received from each City, and that the percentages are reviewed
and adjusted every two years by the Executive Board. Mr. Parker also stated that the
town of Ponce Inlet, Fire Services, pays their share of incoming 911 calls and that South
Daytona Fire will be brought into the system effective 10/1/06 and will do the same.
Judith Lichter, Edgewater Councilwoman, asked exactly how the 911 phone calls work.
Director Bubb stated that all 911 calls from the City of Edgewater are routed to RCC,
where the call is received and processed by the appropriate dispatcher for that City. Mr.
Bubb also stated that we are striving to achieve the positions of dedicated call takers
and dedicated dispatchers. Director Bubb also mentioned that we handle a very high
amount of non - emergency calls.
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Commission member Randy Richenberg from New Smyrna Beach asked about the
interoperability amongst first responders. Director. Bubb explained that there was
interoperability on two fronts. One is a technical front that is an issue with Nextel. This
region is slated to start undergoing the rebanding issues to eliminate Nextel
interference. The whole county is looking at revamping the entire radio configuration in
each city to better utilize the system that we currently have. This should happen in the
first or second quarter of 2007. Interagency cooperation is the second form of
interoperability. The Director stated that it does not matter how much technology you
have if the people at the other end of the radio can't use it, you don't have
interoperability.
Mayor Vandergrifft made the motion to recommend continuance of the Communications
Interlocal Agency with a second from Mayor Green. There was a unanimous vote to
continue the operations of the Communications Interlocal Agency.
Director Bubb stated that there were a few changes to make in the agreement, which
would be forwarded to the members.
Mayor Vandergrifft offered to the council members that we are the only regional
communications center in the county that receives no 911 funds from the county.
The meeting was adjourned at 6:19 p.m.
err
Approve. • e Board on ptember 21, 2006
By
Allen Green, Chairman
v�r►
%my INTERLOCAL AGREEMENT
THIS AGREEMENT, made and entered into the date provided hereafter by and
between the City of Port Orange, Florida, a municipal corporation organized and
existing under the laws of the State of Florida (hereinafter "PORT ORANGE ") and the
City of Edgewater, Florida, a municipal corporation organized and existing under the
laws of the State of Florida (hereinafter "EDGEWATER ") and the City of New Smyrna
Beach, Florida, a municipal corporation organized and existing under the laws of the
State of Florida (hereinafter "NEW SMYRNA BEACH "), and collectively referred to as
the "Parties ".
WITNESSETH:
WHEREAS, the Parties to this agreement are authorized pursuant to the Florida
Interlocal Cooperation Act of 1969 as set forth in Section163.01, et seq., Florida
Statutes (hereinafter the "Act ") to make efficient use of their respective powers,
resources, authority and capabilities by enabling them to cooperate on the basis of
mutual advantage and thereby provide the facilities and efforts identified herein in the
manner that will best utilize existing resources, powers and authority available to each
of them; and
WHEREAS, it is the purpose of the Act to provide a means by which the PORT
I for ORANGE, EDGEWATER and NEW SMYRNA BEACH may exercise their respective
powers, privileges and authority which they may separately, but which pursuant to this
Interlocal Agreement and Cooperation Act may exercise collectively; and
WHEREAS, the Parties desire to establish and provide a consolidated (dispatch)
communications and records system servicing law enforcement, fire, rescue and
emergency communications for each of the Parties, hereinafter referred to as "CCR
System "; and
WHEREAS, the Parties have determined that a consolidated system will better utilize
existing municipal personnel and capital resources, increase the efficiency and
effectiveness of public safety emergency response, enhance public safety operations by
standardizing equipment and records management systems, and will provide for shared
costs of communications technology; and
WHEREAS, the Parties have agreed that they should participate in the management
and ownership of the CCR System in return for providing (i) a proportionate share of the
funding required for implementation of the CCR System and (ii) a proportionate share of
the funding for recurring operation, maintenance and future expansion of the CCR
System; and
Now
low WHEREAS, the Parties understand and agree that EDGEWATER shall enter into an
agreement with the City of Oak Hill to provide dispatch and records management
service through the CCR System and that the additional services for the City of Oak Hill
shall be included in the costs participation for EDGEWATER; and
WHEREAS, the Parties intend to employ at the dispatch operation center, the Parties'
existing personnel subject to appropriate scheduling changes and to provide
comparable benefits to those provided by their respective city; and
WHEREAS, the Parties desire to enter into this Agreement to establish basic
parameters for the implementation, operation, maintenance and future expansion of the
CCR System; and
WHEREAS, it is the Parties' desire to complete the implementation of the consolidated
dispatch system on or about September 31, 2002 and to commence operations on
October 1, 2002; and
WHEREAS, entering into this Interlocal Agreement is in the best interests of the citizens
of the Parties; and
NOW THEREFORE, in consideration of the premises, mutual covenants, provisions and
representations contained herein, constituting good and valuable consideration, the
w.. Parties hereto agree as follows:
Section 1. STATEMENT OF PURPOSE
The purpose of this Interlocal Agreement is to establish a consolidated communication
(dispatch) and records system, referred to as the CCR System, to provide for the
administration of one standardized communication and records management system
and to provide dispatch services to PORT ORANGE, EDGEWATER and NEW
SMYRNA public safety and emergency management operations and departments under
one standardized system.
Section 2. DEFINITIONS
The following definitions shall apply to terms used in this Agreement:
2.1. "Backbone Items" shall mean those non -user specific elements of the CCR
System which shall be jointly used or shared by the Parties and the CCR System Users
and shall include, but not be limited to, the jointly used equipment installed or
constructed at the dispatch operation center, as required for the CCR System, the
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vow Computer Aided Dispatch "CAD" work stations, CAD software and hardware, CDPD
data connection, T -1 telephone lines, advanced and regular 2000 server software;
records management hardware and software; and facilities for operating the CCR
System;
2.2. "System Users" shall mean an entity, other than a Party, authorized to use the
CCR System pursuant to written agreement. The City of Oak Hill, a Florida municipal
corporation, shall be a System User pursuant to an interlocal agreement with
EDGEWATER.
2.3. "User Specific Items" shall mean those elements of the system required for the
individual communications by each Party or CCR System User in accordance with the
SOPS. The term shall include, but not be limited to, radios for 800 Megahertz
communications, mobile computer terminals, hardware, and software.
Section 3. ADMINISTRATION AND SERVICES
3.1. Interlocal Agency Established.
3.1.1. The Parties agree to hereby form an entity for the administration and provision of
services as provided in this Agreement to be known as the "Communications Interlocal
v Agency ", hereafter referred to as "Cl Agency ". The entity is hereby established
pursuant to Section 163.01(7), Florida Statutes, and shall constitute a separate legal
entity to administer the CCR System. The Parties by approval and execution of this
Interlocal Agreement for Participation in and Operation and Maintenance of the Multi -
Agency Communications Center hereby empower the CI Agency to act pursuant to and
consistent with the terms of this Interlocal Agreement.
3.1.2. The CI Agency shall be a public entity and shall operate on a fiscal year from
October 1 to September 30 of the following year. The CI Agency shall comply with the
Public Records Law, the Sunshine Law and other applicable laws. The CI Agency shall
adopt operating policies pertaining to meeting rules of order, purchasing, personnel,
public records, standard operating procedures for dispatcher communications and such
other matters that shall support the CI Agency's compliance with the applicable federal,
state and local laws and limit its exposure to liability.
3.1.3. The CI Agency shall be an instrumentality of the municipal Parties and shall be
entitled to sovereign immunity, except as waived by general law pursuant to Section
768.28, Florida Statute. The said waiver of sovereign immunity shall apply to the CI
Agency, and the waiver shall be applied one time on behalf of the CI Agency, as an
entity, even though three municipal governments are Parties to this Agreement. All of
the privileges and immunities from liability and exemptions from laws, ordinances, and
Vow rules which apply to the municipalities apply to the same degree and extent to a the CI
Agency.
3.2. Composition of the Interlocal Agency.
3.2.1. The CI Agency shall be composed of three members, PORT ORANGE,
EDGEWATER AND NEW SMYRNA BEACH. The CI Agency shall operate pursuant to
the direction of its governing board. The three Mayors for PORT ORANGE,
EDGEWATER AND NEW SMYRNA BEACH shall constitute the members of the
governing board, the CI Board. In the event that a member shall be absent from three
consecutive meetings of the CI Board or a Party determines that a council member or a
commissioner shall serve in place of the Mayor, then the respective city shall be entitled
to appoint a substitute member.
3.2.2. All of the privileges and immunities from liability; exemptions from laws,
ordinances and rules; and pensions and relief, disability, worker's compensation, and
other benefits which apply to the activity of officers, agents, or employees of each Party
when performing their respective functions within the territorial limits for their respective
agencies shall apply to the same degree and extent to the performance of such
functions and duties of such officers, agents, or employees extraterritorially under the
provisions of this agreement, except the current dispatchers for each city as provided
for otherwise hereafter.
Now
3.3 Powers.
3.3.1. The CI Board shall be authorized to implement the CCR System for the Parties
pursuant to the direction of the governing board. The CI Board in accordance with
Section 3.5.2. of this Agreement shall annually adopt its operating budget consistent
with the appropriations of PORT ORANGE, EDGEWATER and NEW SMYRNA BEACH.
The CI Board shall be authorized to enter into contracts for professional and operational
services as approved in the annual operating budget. The CI Board shall be authorized
to apply for and accept grants and assistance funds consistent with the annual
operating budget. The CI Board shall be authorized to contract with PORT ORANGE,
EDGEWATER and /or NEW SMYRNA BEACH for administrative services to be
rendered to the CI Agency. PORT ORANGE shall initially provide appropriate
administrative services at actual cost, including but not limited to finance administration.
3.4 Communications Director.
3.4.1. The governing board shall be authorized to employ a communications director of
the CCR System. The communications director shall be selected based upon a job
description recommended by the city managers of the respective cities and approved by
the CI Board. The Executive Committee shall review all applications for the position
`or
*ow and provide a recommendation to the CI Board. The Fire and Police Chief Technical
Committee shall provide a recommendation to the Executive Committee identifying the
top twenty candidates.
3.4.2. The communications director shall implement and administer the CCR System
and shall report directly to the CI Board, subject to the Executive Committee's prior
review and approval of and recommendations on all operations. The director shall be
authorized consistent with budgetary appropriations to approve contracts on behalf of
the CI Board for personal property and services up to Five Thousand and No /100
Dollars ($ 5,000.00). All other contracts shall be approved by the CI Board. The
director shall be responsible for all employment decisions regarding personnel in the
CCR System operation, including but not limited, to recruiting, selection, compensation,
promotion, transfer, discipline and dismissal.
3.5 Executive Committee.
3.5.1. At any time that the CI Board does not have the position of communications
director filled, an executive committee composed of each city manager from the
respective Parties shall jointly administer the operations and provide guidance and
recommendations to the governing board. The executive committee shall formulate its
guidance and recommendations with input from the police and fire chiefs of each of the
Parties. At times when the communications director's position is filled, the Executive
°► Committee shall serve as an advisory committee to the CI Board.
3.5.2. The communications director shall prepare a preliminary budget for the CI
Agency operations. The preliminary budget shall be submitted to the Executive
Committee on or before March 31 of each year. The Executive Committee shall meet
with the communications director to coordinate and budgetarily plan for the appropriate
and reasonable needs of the CI Agency and the Parties. The Executive Committee
shall review the preliminary budget for each successive fiscal year, make revisions, if
deemed appropriate, and provide a recommended budget to the CI Board. The
communications director shall present the recommended budget to the CI Board
including the communication director's commentary on all aspects of the recommended
budget.
3.6. Technical Committees.
3.6.1. The Parties agree that the respective police, fire and technical personnel of each
Party shall participate in workgroups. The workgroups shall be divided into technical
committees for study in the areas of Operations, Technology, Human Resources,
Communications and such other areas as designated by the Executive Committee.
fir► 3.7. Meetings.
3.7.1. The CI Board shall meet at least once quarterly, and more often as necessary to
conduct the business of the governing board. The Chairman of the CI Board, the
communications director, or any two members of the CI Board upon request in a public
meeting shall be authorized to call a meeting of the CI Board. The CI Board shall adopt
rules governing its agenda and the conduct of members and participants appearing in
its meetings and in the absence of an adopted rule the CI Board shall follow Roberts
Rules of Order, Newly Revised Edition.
Section 4. IMPLEMENTATION OF CCR SYSTEM
4.1. The Parties agree to engage the services of one or more technology consultants
for the purpose of design, installation and maintenance of the CCR System. The
Parties have agreed that PORT ORANGE shall enter into an agreement with OSSI, who
shall provide consulting services to the CI Board for the design, acquisition, installation,
and maintenance of the CCR System under the initial term of this Agreement. OSSI
shall provide the software for the CCR System including Seagate Crystal Reports and
the following hardware: bar coding hardware and the mug shot capture station hardware
package. EDGEWATER and NEW SMYRNA BEACH agree to appropriate and pay to
PORT ORANGE a share of the implementation costs as set forth in this agreement.
New Each of the Parties agree to make payment to PORT ORANGE for their proportional
share of the OSSI contract services within twenty (20) days of receipt of PORT
ORANGE'S invoice showing the proportional share due with an attached copy of the
OSSI invoice subject to the rights of a Party to dispute resolution procedures as
provided under Florida's Prompt Payment Act.
Section 5. CCR SYSTEM CENTER FOR OPERATIONS
5.1. The CCR System operations shall initially be located at 1395 Dunlawton Avenue,
Port Orange, Florida in the Police Department facilities of PORT ORANGE. The Parties
agree that the CCR System and operation, equipment, personnel and records may be
relocated to another central facility for the purpose of establishing an Emergency
Operations Center serving all of the Parties upon unanimous approval of the Parties to
this Interlocal Agreement.
5.2. The Parties agree that the Cl , Board shall enter into a lease agreement with
PORT ORANGE for the use of a portion of the City of Port Orange Police Department
for housing the CCR System operations, consisting of Three Thousand Sixty -two
(3,062) square feet. The lease shall include an annual lease payment of $43,843.00 to
PORT ORANGE based upon $14.32 per square foot of lease space, not including
'fir►°
t "" maintenance, utilities and insurance. The CI Board shall make monthly payments to
PORT ORANGE in the amount of $3,654.00. Maintenance, utilities and insurance
expenses shall be separate annual operating costs of the CI Board and shall be
adjusted annually to reflect actual costs incurred by PORT ORANGE. The lease
agreement shall incorporate such other terms as necessary for the CI Board to pay all
costs and reasonable and ordinary charges associated with the lease space. The
Parties hereby agree that said lease costs, personnel and all other operating expenses
shall be paid by the Parties as follows:
PORT ORANGE - 50 PERCENT
EDGEWATER - 25 PERCENT
NEW SMYRNA BEACH - 25 PERCENT
Section 6. PERSONNEL
6.1. The CI Agency shall offer to employ the existing dispatchers employed by PORT
ORANGE, EDGEWATER and NEW SMYRNA BEACH as of September 30, 2002. The
employees of the CI Agency shall be entitled to the privileges and immunities from
liability; exemptions from laws, ordinances, and rules the same as any other
governmental agency. The CI Agency shall establish health insurance coverage,
pension, worker's compensation and other benefits for all employees to participate in
..r and which shall comparable to the health insurance, pension and benefits of each of the
Parties. Said benefits shall not apply to the same degree and extent as applicable to
the employees of each of the cities.
Section 7. RECORDS
7.1. The CCR System shall provide for the establishment, integration and
management of the Parties' dispatch and communications related records in a
standardized records management system.
7.2. The CI Board shall produces records for each of the Parties in accordance with
requests for public records in accordance with general law. The CI Board shall
establish appropriate charges for the production of records and shall provide notice of
such charges to each of the Parties.
7.3 Records of the Parties created prior to the effective date of this Agreement shall
be maintained by the respective Party in the City of origination.
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Soy Section 8. DURATION, MODIFICATIONS AND TERMINATION
8.1. This Interlocal Agreement shall become effective upon being filed with the Clerk
of the Circuit Court, Volusia County, Florida. This Interlocal Agreement shall remain in
effect for five years and may be extended for an additional term of five years upon
written approval of the Parties. This Interlocal Agreement shall expire on January 1,
2007 2012, unless renewed by PORT ORANGE, EDGEWATER and NEW SMYRNA
BEACH or any combination thereof upon formal action of their respective governing
bodies.
8.2. Any Party may terminate its participation in this Interlocal Agreement upon one
hundred eighty (180) days written notice to the other Parties and the CI Board. The
Parties acknowledge and agree that in the event that a Party terminates its participation
in this Interlocal Agreement that the Backbone Items, including but not limited to the
workstations and the CAD system, are not divisible and shall remain the property of the
governing entity. Upon termination, the terminating Party shall have no rights or
privileges under this Agreement and shall not serve as a member of the governing
board.
8.3. If the Parties unanimously agree to dissolve the CI Board and to terminate the
operation of the CCR System and this Interlocal Agreement, then the CI Board shall
determine the current resale value for the assets of the CI Board and the property in
Now which the CI Board has a financial interest. Upon resale the CI Board shall return the
revenue received from the sale to the Parties in the same proportional share to the
financial contribution made by the Party to this Agreement. Any Party shall have the
right to purchase the Backbone Items at the pursuant to sealed bid auction.
Additionally, upon dissolution of the interlocal agreement by all Parties, any money in
the possession of the CI Board after payment of all costs, expenses, and charges
validly incurred under this Agreement shall be returned to the Parties to this Agreement
in the same proportional share to the financial contribution made by the party to this
Agreement. The records of the Parties shall be compiled on paper and distributed to
each of the Parties at the costs incurred by the CI Board for production of the paper
document. The Parties may agree in writing to alternatives means of producing the city
records where other compatible means would be more cost efficient.
8.4. This Interlocal Agreement may be amended by mutual written agreement of the
Parties. Any amendments to this Interlocal Agreement shall be effective upon being
filed and recorded with the Clerk of the Circuit Court of Volusia County, Florida.
Section 9. RESPONSIBILITIES
9.1. The costs for the implementation of the consolidated dispatch system shall be
allocated between the Parties as follows:
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9.1.1. The costs of the Computer Aided Dispatch (CAD) software and hardware for the
dispatch operation center, including but not limited to the CDPD data connections, T -1
telephone line charges, cluster /five stand alone servers, OSSI bar coding hardware
pack, software license, advanced and regular 2000 server software and CAD work
stations, shall be divided equally between PORT ORANGE, EDGEWATER and NEW
SMYRNA BEACH.
9.1.2. The costs for all per unit priced items, including but not limited to the lap top
computers, the computer mounts and the automated dispatch component for each
individual computer placed in a vehicle shall be based upon the number of units the
respective Party requests.
9.1.3. The costs for all other software including but not limited to the software for each
lap top computer, shall be upon based upon a percentage of the cost computed as the
number of units requested by the respective Party in relation to the total number of units
purchased by all the Parties.
9.1.4. The costs for all other software, hardware and communication components,
including but not limited to, E911 interface module, rip and run printing /faxing module,
station toning module and multi - jurisdiction software, shall be based on a percentage
computed as the number of calls and the population for each Party in relation to the
total number of calls and total population for all of the Parties. The Parties hereby agree
N that said computation shall be as follows:
PORT ORANGE - 50 PERCENT
EDGEWATER - 25 PERCENT
NEW SMYRNA BEACH - 25 PERCENT
9.1.5. The CI Board shall maintain data of all calls for service and the volume
attributable to each of the Parties. The proportional share for each Party shall be based
on the percentage of the total calls for service volumes attributable to each of the
Parties. The proportional shares set forth in this Agreement are based upon calendar
year 2000 calls for service and the volume attributable to each of the Parties. The
Parties further agree that the computation of the proportional share for each Party shall
be reviewed and adjusted at least every two years. Adjustments to the proportional
share shall be reported to each of the Parties on or before March 31 and the CI Board
shall implement the adjustment the following October 1. The first adjustment, if any,
would become effective October 1, 2003. Subsequent adjustments shall be based upon
the calls for service volumes occurring in the successive even numbered years.
9.1.6. A Parties' right to receive services and to participate in any capacity in the
functions of this Agreement shall be suspended when the party fails to transmit to the CI
Board its proportional payment. If the Party fails to transmit to the CI Board its payment
Now. within 90 days of the date of billing to such Party, then the communications director
shall immediately send to the non - paying Party a notice of proposed termination of
services and participation, which notice shall give the non - paying party 30 days in which
to pay all past due arrearages. If such past due arrearages are not paid in full then the
CI Board of Directors hall have authority to terminate all services to such Party and all
participation of such Party in the CCR System.
9.1.6. The costs for all other operational expenditures shall be paid proportionately as
follows:
PORT ORANGE - 50 PERCENT
EDGEWATER - 25 PERCENT
NEW SMYRNA BEACH - 25 PERCENT
Section 10. DISPUTE RESOLUTION
10.1 Any dispute as to the terms of this Interlocal Agreement shall be resolved, if
possible, by the action of the City Councils or Commission, as applicable.
Section 11. LIABILITIES AND INDEMNITY
11.1. The Parties agree that the governing entity operating as a governmental
instrumentality, shall obtain general liability, officers error and omissions, property,
hazard and such other insurance coverage as authorized by the CI Board for the
protection of all the Parties to this Interlocal Agreement in an amount not less than
$500,000.00 per occurrence and $1,000,000.00 aggregate. The Parties shall be named
as an additional insured and shall be notified thirty (30) days in advance of cancellation
of the policy.
11.2. No covenant, stipulation, obligation or agreement contained herein shall be
deemed to be a covenant, stipulation or agreement of any present or future member of
the governing body or the agent or employee of in its, his, her or their individual
capacity, and neither the members of the governing body of the Parties and the
members of the CI Board shall be liable personally or shall be subject to any
accountability for reasons of the execution by PORT ORANGE, EDGEWATER AND
NEW SMYRNA BEACH of this Interlocal Agreement.
11.3 The CI Agency hereby agrees to indemnify and hold harmless the Parties, their
respective council members /commissioners, officers, agents and employees from
claims and liabilities resulting from the formation and operations of the CI Agency.
•
Section 12. RECORDING
12.1. The City Manager of the CITY is hereby authorized and directed after approval of
this Interlocal Agreement by the respective governing bodies and the execution thereof
by the duly qualified and authorized officers of each of the parties hereto, to file this
Interlocal Agreement with the Clerk of the Circuit Court of Volusia County, Florida.
Section 13. AMENDMENTS
13.1. Amendments to this Interlocal Agreement shall be made by unanimous consent
of all the Parties in writing. In he event one or more additional persons request to be a
Party to this Agreement, the Parties agree that an Amendment to this Agreement shall
be required.
Section 14. EXECUTION OF AGREEMENT.
14.1. This Agreement shall be executed on behalf of each Party by its authorized
representative pursuant to an appropriate resolution of the respective local
governmental unit. Each Party to this Agreement shall be bound to the terms of this
Agreement as of the date it is signed by that Party.
Nay
Section 15. SEVERABILITY
15.1. If any one or more of the covenants, agreements or provision of this Interlocal
Agreement shall be held contrary to any express provision of law or contrary to any
policy of express law, although not expressly prohibited contrary to any express
provision of public policy, or shall for any reason whatsoever be held invalid, then such
covenants, agreements, or provisions shall be null and void and shall be deemed
separate from the remaining covenants, agreements or provisions of this Interlocal
Agreement.
+rrrr
err IN WITNESS WHEREOF, the Parties hereto, by and through the undersigned
have entered into this Interlocal Agreement on the date and year hereafter written.
CITY OF PORT ORANGE, FLORIDA, a
municipal corporation
By:
Dorothy L. Hukill Allen Green
Mayor
Attest:
Kenneth W. Parker, City Manager
Date:
CITY OF EDGEWATER, FLORIDA, a
municipal corporation
By:
Michael Thomas,
Mayor
Attest:
Ken- beeper, City Manager
Jon Williams
Date:
v "' CITY OF NEW SMYRNA BEACH,
FLORIDA, a municipal corporation
By:
James Vandergrifft, Mayor
Attest:
Frank Roberts John Hagood,
City Manager
Date:
STATE OF FLORIDA
COUNTY OF VOLUSIA
"rir
The foregoing instrument was acknowledged before me this day of,
2004 2006 by Dorothy L. Hukill Allen Green and Kenneth W. Parker, respectively, as
Mayor and City Manager of the City of Port Orange, a municipal corporation, on behalf
of the city, who are personally known to me or who have produced
as identification and who _ (did) (did not) take an oath.
Notary Public, State of Florida at Large
Commission No.
'`.r
STATE OF FLORIDA
COUNTY OF VOLUSIA
The foregoing instrument was acknowledged before me this day of
, 2004 2006 by Michael Thomas and eper Jon Williams,
respectively, as Mayor and City Manager of the City of Edgewater, Florida, a municipal
corporation, on behalf of the city, who are personally known to me or who have
produced as identification and who _ (did) (did
not) take an oath.
Notary Public, State of Florida at Large
Commission No.
STATE OF FLORIDA
COUNTY OF VOLUSIA
`'- The foregoing instrument was acknowledged before me this day of
, 2001 2006 by James Vandergrifft and Frank Robertc John Hagood, respectively, as
Mayor and City Manager of the City of New Smyrna Beach, Florida, a municipal
corporation, on behalf of the city, who are personally known to me or who have
produced as identification and who _ (did) (did
not) take an oath.
Notary Public, State of Florida at Large
Commission No.
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Mission Statement 3
introduction 4
Operational Statistics 5
Operating Budgets 8
Strategic Plan 9
Staff Demographics 23
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Training Demographics 23
Information Services 26
Professional Affiliations 27
Nur
on Statement
The Regional Communications Center provides the highest
level of police, fire, and emergency medical services to the
Southeast Region of Volusia County.
This is accomplished through a state -of -the -art interoperable
communications center staffed by highly trained and dedicated
employees.
This agency is cooperatively governed by all participating
members, ensuring uniform and effective operations.
To fulfill our mission, we emphasize the need for each
employee to ensure the public confidence to our organization
through prompt, courteous and professional service.
Now
3
err To the C'omInissloners, Governing 13oard, 1 v'e yztine I3oaryl and Cilizens of /he communities .;erne:
I am pleased to present to you u Summary Report or `Stale of the Operation" 1/ you will, on your 9 -1 -1
c .t dr' In Public / 1 1 d . I ,
..y� e171 and Regional � Lir7t$t Safi Loi %I % /Tr�r7GC'GlGlorLs t lri7CiZGir that ti ciZtica pail o� y0lar�iiruLr�1 ita and cooperative
local governments. T his report reflec /., the clay -to -clay work, the growth, and milestones that have occnrned since this
operation commenced in October 2002. Most importantly, it reflects the hard work achieved daily by the dedicated arzd
vigilant men and women of RCC who are always there for anyone in need.
Ire have come a long way in _four short year., and have much distance still to travel. "I 'he world of Public
Safe /y Communications is evolving daily. Technological and operational advances in the industry afford as the
opportunity to meet the needs of our communities more rapidly, more accurately, and with greater e/ficiency than ever
before. This takes highly /rained and skilled professionals to accomplish this mission.
Ik%hat sets RCC apart from any other Public Safely Communications Provider in the region is the inter-local
cooperation in determining level of service, use of /ethnology, and any operational issue before ni. operate in a "hest
practices" environment when establishing and accomplishing our goals and objective.. This was critical irz the
development of the RC(' Strategic Plan in May 2005. All stakeholders gathered around the table to develop a 3 -5
year strategic operational plan :fin- RCC,',
/ is we continue to serve you in 2006 and the years beyond, you can be assured /ha/ your 9 -1 -1 and Public
Safety Communications system will continue to provide you the highest proleaional level of care and service that you
deserve and have depended on for the past jour year c.
,S interely,
David 13. Bubb, Exea Live Director
I St tis tics
N.. CaII Activity 2003 2004 2005 2006 Total to Date
9 -1 -1 Calls 21,542 43,542 41,895 23,204 130,183 _
Non- Emergency Calls 93,827 148,422 133,974 68,995 445,218
Outbound Calls 39,847 _ 84,434 79,179 40,360 243,820
1Total Call Volume 155,216 276,398 255,048 132,559 819,221
CaII Activity
160,000
140,000
120,000
100,000
Volume 80,000 —
4 p 9-1-1 Calls
60,000 ® Non - Emergency Calls
40,000 ❑Outbound Calls
20,000 m I
2003 2004 2005 2006
Year
low-
2003 2004
❑ 9 -1 -1 Calls ❑ Non Emergency Calls ❑ Outbound Calls 0 9 -1 -1 Calls m Non - Emergency Calls ❑ Outbound Calls
Outbound
Calls 9 -1 -1 Calls Outbound 9 -1 -1 Calls
26% 14% I Calls 18%
30%
Non- I Non -
Emergency Emergency
Calls Calls
60% 52%
2005 2006
9-1-1 Calls r1 Non -Emer enc Calls ❑Outbound Calls
i 9 g y ❑ 9 -1 -1 Calls ® Non - Emergency Calls ❑ Outbound Calls
i, ._ ' �
Outbound 9 -1 -1 Calls Outbound 9 -1 -1 Calls
Calls 18% Calls 18%
30 30%
I
NW'
Non- Non -
Emergency Emergency
Calls Calls
52% 5 ; 52%
...' Statistics (Continued)
velar
CAD Events 2003 2004 2005 2006
Police , 101188 167937 165632 77842
i
Fire /Rescue 8021 14237 14847 8036
CAD Events
180000, 167 • 7 165 632
160000
140000 —
120000 101,18$
100000 ;
Valli FM 1 1
80000 ' _ ` 1
- -- ❑ Police
60000 ' ' '
II Fire /Rescue
40000 - 1 - 4, _ • , .; ,; . A 36_
20000 ' #a
2003 2004 2005 2006
Year
CAD EVENTS 2003 CAD EVENTS 2004
• ❑ Police • Fire /Rescue
❑Police Fire/Rescue
Fire /Rescue Fire /Rescue
7% 9%
Police Police
93% 91%
CAD EVENTS 2005 CAD EVENTS 2006 -YTD
o Police ® Fire /Rescue ❑ Police • Fire /Rescue
Fire /Rescue Fire /Rescue
9% 9%
1
P ik E 3• e -7
Police Police
91% 91%
6
Tonal Sif 'fit/CS: ( ontin . ed)
low
CAD Events By City 2003 2004 2005 2006 Total to Date
Port Orange
Fire 3,743 6,637 7,358 3,815 21,553
Police 44,427 74,847 76,738 38,904 234,916
City Total 48,170 81,484 84,096 42,719 256,469
New Smyrna Beach 2003 2004 2005 2006
Fire 2,493 4,289 4,166 2,402 13,350
Police 32,938 59,739 57,325 23,478 173,480
City Total 35,431 64,028 61,491 25,880 186,830
Edgewater 2003 2004 2005 2006
Fire 1,518 2,798 2,852 1,524 8,692
Police 23,823 33,351 31,569 15,460 104,203
City Total 25,341 36,149 34,421 16,984 112,895
it
Ponce Inlet 2003 2004 2005 2006
Fire 267 513 471 295 1,546
Total Events 2003 2004 2005 2006 Total to Date
Total Fire Events 8,021 14,237 14,847 8,036 37,120
Total Police Events 101,188 167,937 165,632 77,842 411,411
Total 109,209 182,174 180,479 85,878 448,531
7
g Budges:
CC Operating Budget
Y02 -03 FY03 -04 FY04 -05 FY 05 - 06 FY 06 - 07
$1,830,551 $2,211,866 $2,454,159 $2,630,329 $2,766,995
RCC Operating Budgets
$2,630,329
2,766,995
$2,454,159
$3,000,0001 $2 211 866
$2,500,000 $1,830,551
$2,000,000
$1,500,000
$500,000
b � x�z
.f.rf 3.P
2003 2004 2005 2006 2007
❑ FY02 -03 ® FY03 -04 ❑ FY04 -05 ❑ FY 05 - 06 ■ FY 06 - 07
low
Percentage of Change from Previous Year
FY02 -03 FY03 -04 FY04 -05 FY 05 - 06 FY 06 - 07
0.0% 20.8% 11.0% 7.2% 5.2%
% of Change From Previous Year
20.8%
25.0%
20.0% -' _- _ - --
11.0%
15.0% - I % P ercentage ° 52°k 10.0 /o
5.0 % ' rf
0.0% 2003 2004 2005 2006 2007
Fiscal Year
Now
❑ FY02 -03 ® FY03 -04 ❑ FY04 -05 ❑ FY 05 - 06 ■ FY 06 - 07
8
s trategic Plan ._- Goals & Objectives:
INTRODUCTION
The Regional Communication Center (RCC) held a Strategic Planning Workshop on
May 15 and 16, 2005. Ms. Marilyn Crotty, Director of the Florida Institute of
Government at the University of Central Florida facilitated the session. Approximately
twenty people participated in the workshop.
The participants set ground rules and reviewed the agenda for the workshop. Each
person shared his /her vision for the future of the RCC. These ideas were then captured
in a Vision Statement for the organization. At this time, the group identified values they
feel are central to the operation of the Center. These organizational values are the
underlying principles that guide all decisions and actions.
The group discussed what the RCC does, who its customers are, and what it wants to
be known for. This information was used in the development of a mission statement.
Ms. Crotty led the participants through an environmental scan during which the
legal /political, socio - cultural, economic, technological, and competitive issues impacting
the organization were identified. The participants then assessed the strengths,
weaknesses, opportunities and threats of the RCC.
The next part of the workshop consisted of a listing of strategic issues that are facing
r the organization. At this point, the participants grouped the issues into seven goal
areas. The group then identified objectives for each goal. Participants selected the
objectives they felt were most important for implementation in the next year. The
objectives receiving the most support are identified as Tier One and Tier Two priority
objectives; those of less importance are designated as other. The staff of the RCC will
further refine the objectives and develop an action plan to implement the priority
objectives. This report is a summary of the discussions and conclusions of the
workshop.
Noy
9
GROUND RULES
''ow In order to make the workshop productive, the group agreed upon the following
guidelines:
• Respect others' ideas
• Keep global and strategic
• Full participation
• Start/end on time
low
10
VISION
Participants were asked to think about the Regional Communication Center in the next
10 to 20 years. They brainstormed what the Center would look like in the future and
then developed a vision statement that captures their aspirations.
An appropriate, stand alone facility - state -of- the -art
Full service communication organization — A to Z (one shop)
Appropriate staffing
Reliable technology
Strategic process for growing — understanding limits
Stable Director — longevity
Training program for internal and external customers (exceeds customer satisfaction;
policies for both)
Inter- operability: City to City to County to Region to State
Compliance to meet all accreditation and assessment processes
Optimizing technology in street units
Uniformity of operations
Showcase — model of cooperation
Better relationship with County
VISION STATEMENT
The Regional Communication Center is a state -of- the -art, full service, public safety
provider. We are committed to exceeding customer expectations by optimizing
technology and standardizing operations in a spirit of cooperation.
11
VALUES
The group identified values that are important to the center and then selected the ones
that are critical to the organization (marked by asterisk.) The organizational values
statement expands upon these values
Professionalism* Accountability*
Cooperation* Reliability*
Dedication* Adaptability
Respect Commitment
Innovation Caring — employees, citizens
Integrity Efficiency
Empathy Empowering
Pride
ORGANIZATIONAL VALUES
of the
REGIONAL COMMUNICATION CENTER
As we strive for success, the partners and staff of the Regional Communication Center
have agreed to the following organizational values that guide our decisions and our
actions:
We value the spirit of professionalism. We believe that maintaining a professional
iftw environment enhances the quality of services by our partners and employees which
confirms our commitment to the communities we serve.
We value accountability to the public, the governments we serve, partnering agencies
and ourselves to ensure that we meet established standards through continuous
inspection and evaluation.
We value the spirit of cooperation. Internal cooperation is the cornerstone to the
success and effectiveness of RCC. We place great value on the needs and concerns of
our communities, the stakeholders, and the surrounding communities.
We value reliability. We recognize the importance of reliable, state -of- the -art
equipment to ensure the highest level of service. Well trained, caring, and motivated
employees are the cornerstone of our service.
We are dedicated to providing the highest quality of service possible. We
recognize that this can only be accomplished through strict adherence to the highest
performance standards. We are dedicated to providing quality service in a courteous,
efficient, and professional manner. We will focus on customer needs and foster
cooperative relationships between our organizations.
12
In order to develop a mission statement, the group discussed the following questions:
WHAT WE DO ?
lw
Regional communication Zink between citizenry and government entities
Point of contact for citizens in our communities
Get right resources to the right place at the right time
Coordinate public safety response by various entities
Information technology management for records keeping, dispatching, etc.
Safety net for public service providers
Public safety /Public service answering point
Pre - arrival instruction: EMS, Fire, Law
Develop policies and procedures
Information source for public
WHO DO WE DO THIS FOR?
Citizens
Partners — cities
Contract cities
Media
Sister agencies
Tourists
Vendors
Business community
*law WHAT DO WE WANT TO BE KNOWN FOR?
Excellent, quality service
Leader in technology
Leader in cooperative relationship
Motivated, dedicated employees
Fiscal responsibility
Dependability
Innovation
13
Based on this information, this mission statement for the Regional Communication
Center was approved.
vow
MISSION STATEMENT
The Regional Communications Center provides the highest level of police, fire, and
emergency medical services to the Southeast Volusia region. This is accomplished
through a state -of- the -art interoperable communications center staffed by highly trained
and dedicated employees. The agency is cooperatively governed by all participating
members ensuring uniform and effective operations. To fulfill our mission, we
emphasize the need for each employee to ensure the public confidence to our
organization through prompt, courteous and professional service.
low
14
ENVIRONMENTAL SCAN
The participants divided into small groups and discussed each of the following areas
yaw from a global, national, state, regional, and local perspective. This brainstorming
activity identified trends and issues that may impact the RCC in the near future.
LEGAL
911 Funding
Standard of care
FCC requirements
Homeland Security issues /funding
Lawsuits
Unfunded mandates
HIPPA/Privacy issues
FDLE /Federal /NFPA
NFIRS
POLITICAL
Consolidation
RCC existence
Citizens (expectations of service)
Responsible for managing system owned by someone else (Radio /911 system)
Internal politics between cities
Customer vs. partner
Continued support ($)
Expansion — internal and external
Changes in political structure or players (Mayors, CM's, Councils /Commissions)
SOCIO- CULTURAL
Five years — 30% rise in population (possibly double in 15 years)
Rise in English as second language
High rises increasing
Traffic Flow
Assisted living facilities
Median age rising (Volusia County 42.4 vs. State 38.7)
More schools
Minority population rising
City boundaries expanding
Halifax Hospital expansion
Six Flags
Real Estate — No $ young people to buy
low
15
ECONOMIC
DRIVING FACTORS FUNDING FACTORS
r,,.. 1. Job requirements 1. Tax based funding
2. Availability of available qualified 2. Grants — high competition
applicants
3. Facilities 3. User Fees
4. Increase from outside agencies (call 4. Intercooperation (Purchasing
volume) Agent)
5. Technology 5. Cost vs. Product
6. Politics 6. Est. ceiling, don't get too big
7. New funding methods (service
charge)
8. Users not associated with RCC
9. Federal money
COMPETITIVE
Volusia County RCC ECC
(Consolidation) (Cooperation) (Privatization)
Political competition for RCC business (Hardware, software: OSSI, ETI)
Internal competition for RCC Resources (SOP's)
+oi,.. Competition over revenue, composition of services (fire, EMD, transport, etc.) that
affects RCC
TECHNOLOGICAL
IP phones /location tracking
Cell phones /GPS protocol
Central purchasing point/clearing house
Network threats (internal /external)
Disaster planning (data integrity, back -up center)
Mesh network — seamless to end user
Replacement plan (for equipment)
Three year evaluation (software)
Continuous evaluation of equipment
IT support staff 24/7
Training!
vr.►
16
•
STRENGTHS, WEAKNESSES, OPPORTUNITIES, THREATS
The participants analyzed the strengths, and weaknesses of the organization and the opportunities and
threats it faces. The numbers in () parens indicate the number having the same comment.
'err
STRENGTHS WEAKNESSES OPPORTUNITIES THREATS
Excellent, dedicated personnel Lack of proper Improving facilities (5) County: Control,
(8) staffing (12) Competition, Politics
(12)
Up to date equip /technology (6) Software /Technology Providing services to additional Consolidation (6)
(8) agencies (5)
Director — experienced, Lack of standardized Ongoing training (3) Changing/Unstable
knowledgeable, plans of operations (8) Technology (3)
longevity (4)
Cooperation among No back -up system in Expansion of technology (2) Attitudes /Infighting (2)
customers /agencies (2) place (4)
Solid base of support from Lack of training (4) Growth can be favorable (1) Competition from
participating municipalities (2) outside agencies (1)
Professionalism (1) Maintaining Funding 10 code vs. plain English (1) Member agencies
(3) w /competing priorities
(1)
Training (1) Lack of facilities (3) Good press (1) Lack of growth ( I)
Diversity of employees & Lack of control of Autonomy creates opportunity to Taking on too many
partners (1) radio system (2) be progressive /innovative (1) customers (1)
Governing Board (1) Lack of Countywide central purchasing Increased financial
communication (2) point for technology (1) costs to maintain RCC
& its services (1)
Political Legitimacy (1) Conflicting priorities VCOG calls for functional
(1) consolidation (1)
JPA — ability to enhance coop. Outside QA team (1) Expansion on current model of
relationships among jurisdictions cooperation (1)
( 1)
Desire to work toward common Lack of future goals Pool of applicants for center is
goals (1) (1) growing (1)
New concept for development of Adapting to change Availability of Fed. State funding
regional communications (1) (1) (1)
Internal funding via member Cooperation (1) Economics of Scale $ and
cities; financially committed to associated savings (1)
success (1)
Higher quality of service to Lack of accreditation Community Growth (1)
public (1) (1)
Organizational structure Underperforming User groups (1)
independent of agencies served vendors (1)
(1)
Willingness to improve (1) Supervision (1) Political favorite - a posture of
politically needing to succeed (1)
Sharing of information (1) Member agencies have personnel
committed to RCC success -
resource potential (1)
Reputation — RCC w/ positive
reputation is able to attract
talented workforce (1)
Superior service at a reduced cost
(1)
Absorption of other clients to
RCC (1)
err APCO certified (1)
Expand & share technology, info;
expand to add agencies (1)
17
•
STRATEGIC ISSUES
... At this point, participants were asked to identify issues that are important to the future
well -being of the center. The following items were listed:
Personnel
Training
Staffing — Resource Dev. /Mgt.
Facility
Funding
Standardization — procedures, equipment
Accreditation
Policies
Contingency plan
Technology
Growth plan
Recruiting, retention
Centralized procurement
Agency awareness — internal /external communication
Marketing
Quality assurance
Disaster planning
Continual quality improvement process — mechanism for change
New The participants then grouped these issues into seven goal areas:
GOALS
• Personnel — staffing, recruiting, retention
• Training
• Continual quality improvement — quality assurance, standardization, accreditation
policies
• Communication — internal and external, agency awareness, marketing
• Resource Development/Management — growth, procurement, facility, funding
• Technology
• Disaster /Contingency planning
Now
18
GOALS AND OBJECTIVES
The following goals and objectives were agreed upon by the participants. The number in
itior parens () before each objective indicates the level of support it received from the
participants. The priority objectives are identified as either Tier One or Tier Two.
Objectives receiving less support are listed as Other. There is no significance to the
order of the goals. A list of the priority objectives is included at the end of the report.
GOAL
To foster effective communication with the public, local agencies, and
employees.
Objectives
Tier Two
(10) Develop formal process to effect change
Other
(7) Prepare and distribute annual report
(3) Establish guidelines — scope of authority for user groups
(2) Develop website for information exchange:
Internal — intranet
.• External
(0) Produce public information packet for RCC
(0) Develop public education program — tours, speakers, etc.
GOAL
To ensure continuous operations of RCC during any contingency or disaster
Objectives
Tier One
(13) Develop disaster plan for RCC in conjunction with member agencies
Tier Two
(1 1) Establish continuous operation plan — back -up system
Other
Now
(8) Develop and test IT disaster plan in conjunction with member agencies
19
GOAL
No ,,,. To provide reliable, redundant state of the art technology in a 24/7 environment
Objectives
Tier One
(14) Address and correct current deficiencies with hardware and software
Tier Two
(10) Develop process to efficiently meet IT needs, demands and expansion
of system (staffing)
Other
(8) Develop preventive maintenance and replacement schedule for hardware
(1) Conduct periodic review and evaluation of software available
GOAL
To ensure personnel resources to effectively provide quality services
Objectives
Tier One
(17) Establish appropriate staffing levels to meet service needs and demands
Other
(4) Develop a hiring process that includes criteria and standards
(4) Establish career paths within organization
(1) Establish an employee- management committee
(0) Develop an employee recognition /incentive program
GOAL
To ensure a professional and progressive standard of training for RCC
employees and customer agencies
Objectives
w Tier One
(17) Design and implement training programs that meet or exceed industry
20
standards for each function (new hire, field training, professional development)
Other
(1) Coordinate training program in communication issues for new hires
among partners
GOAL
To create and maintain a measurable system that assures improvement and
accountability to the RCC network.
Objectives
Other
(8) Establish quality assurance program — benchmarks
(8) Establish and maintain best practices SOP's
(6) Surveys (internal and external)
(2) Seek appropriate national accreditation
(0) Maintain standards that assure compliance with accreditation requirements
of partner agencies
Nor
GOAL
To assure adequate resources to provide efficient and appropriate levels of
service that meets all communication and emergency management needs of the
customer base.
Objectives
Tier Two
(12) Continue planning for stand - alone, state -of- the -art expandable Communication
Center
Other
(8) Establish centralized purchasing coop
(2) Evaluate cost effectiveness of service
(2) Identify alternate revenue sources
(1) Establish process for evaluating impact of expansion (new partners)
*4110 (0) Explore establishment of transition process for new customers
21
PRIORITY OBJECTIVES
Now 1. Establish appropriate staffing levels to meet service needs and demands (17)
2. Design and implement training programs that meet or exceed industry (17)
standards for each function (new hire, field training, professional development)
3. Address and correct current deficiencies with hardware and software (14)
4. Develop disaster plan for RCC in conjunction with member agencies (13)
5. Continue planning for stand - alone, state -of- the -art expandable Communication
Center (12)
6. Establish continuous operation plan — back -up system (11)
7. Develop formal process to effect change (10)
8. Develop process to efficiently meet IT needs, demands, and expansion
of system (staffing) (10)
As a result and or end product of the Strategic Planning Process, RCC
utilizes this document to:
• Prepare and justify budgetary requests
• Report progress to users groups and department heads
• Develop training initiatives
• Establish technological objectives
r
22
)emo es
Nor
Staff Demographics Employees
Employees at Startup 2003 22
Employees Current 2006 38
New Hire Employees 2003 -2006 39
Temporary Positions 4
Full Time Positions 35
Employee Separations 2003 -2006 31
Resigned 18
Retired 1
Terminated 12
n
Demographics:
RCC's training and certification program is managed by a full -time Training
Coordinator. She also is responsible to plan, coordinate and conduct the new hire
training, which currently consists of a 6 -8 week 40 hour per week academy. New Hires
are required to maintain an 80% GPA in the academy phase of training. Once
completed, the new hires are moved to the operations and teamed up with a trainer who
N OV trains and evaluates their performance on a daily basis. The Training Coordinator
oversees; monitors and records new hire progress. Deficiencies are identified and
remedial training efforts are performed. The Training Coordinator also maintains,
conducts and coordinates the in- service training required of all staff to maintain their
current certifications. Below is a summary of training activity:
BASIC CERTIFICATIONS
YEAR PST CPR FCIC EMD FIRE TOTAL
2003 15 16 14 16 1 62
2004 9 8 8 6 3 34
2005 8 20 21 6 26 81
2006 3 5 11 8 4 31
TOTAL 35 49 54 36 34 208
CPR - Cardio Pulmonary Resuscitation (4 hours required for certification)
EMD — Emergency Medical Dispatch Training (32 hours required plus CPR for
certification)
FCIC / NCIC — Florida Crime Information Center / National Crime Information Center
*O, (40 hours required for certification)
NIMS — National Incident Management System
PST — Public Safety Telecommunicator Course (40 hours required for certification)
23
ling acograp s: (C nti tied)
%ow ADVANCED CERTIFICATIONS
a) E ;n
c E c 0 V
E � 5 N v mi
,
o E a c 2 c Y Y It .x a
m N o c c F- a Q o E of V) 1- N Y CU >" c t
.... m .E c >, Q d -a a) .S _= A c, ai V 1= t= c w
cc m a m a i cu 2 e0 a L 2, c c i- °o °o D 4 .- a >, L
Q 1 .- a 1a i c C1 ` O 2 2 .2 N N LL O E 0 _ o o F
N
} N - > d m a N .a -g ~ c m m 1 Z c o ' 0
5 0 (1) 2 a m o c) c 0 -a c N H
,� c Q c c x � , 0 a c
o a� U c > m > y F- , W W c m a m m m
Q +_, c o . - H N I— E I— co
A 6" = .` CD 0
a �o 0 U 1
U
1
2003
2004 2 1 1 1 5
2005 2 1 1 1 3 3 4 1 1 1 1 1 1 1 1 23
2006 2 2 1 5
TOTAL 2 3 1 1 1 3 3 4 1 1 1 1 2 2 1 1 1 1 1 1 1 33
l "' INSTRUCTOR CERTIFICATIONS
YEAR CTO CTO -I APCO -I APCO -FIRE FCIC LAI EMD TAC CPR TOTAL
2003 1 1
2004 1 1 2
2005 7 2 2 2 1 1 2 2 19
2006
TOTAL 9 2 2 2 2 1 2 2 22
TOTALS
2003 2004 2005 2006 TOTALS
BASIC CERTIFICATIONS TOTAL 62 34 81 31 208
NIMS / FEMA CERTIFICATIONS TOTAL 1 8 60 69
ADVANCED CERTIFICATIONS TOTAL 5 23 28
INSTRUCTOR CERTIFICATIONS TOTAL 1 2 19 22
GRAND TOTAL OF CERTIFICATES FROM 2003 -2006 327
'wow
24
Demographics: (Continued)
NATIONAL INCIDENT MANAGEMENT SYSTEM — NIMS
One of the topics detailed in the final Report issued by the National Commission on Terrorist
Attacks Upon the United States was the lack of a unified response and command structure at
the World Trade Center in New York.
In response, President Bush issued Homeland Security Presidential Directive 5 directing
the Department of Homeland Security to develop and implement a National Incident
Management System (NIMS), which was released in March of 2004. All federal agencies
and departments must adopt and implement NIMS. In addition, local, state, and tribal
govemments must implement NIMS in order to be eligible for federal preparedness
funding.
Through a cooperative effort, RCC has committed itself to be fully compliant with all NIMS
requirements. In 2005, RCC inflated steps to join in these requirements. We are an active
member of the Volusia County Fire Chiefs Association and The Volusia/Flagler Police Chiefs
Association. All RCC employees were trained in the IS -700 course," Introduction to NIMS".
In 2006 & 2007, we plan that all Employees will be fully trained in NIMS as required by federal and
state requirements.
New
25
' Services:
'l..► In August of 2005, RCC assigned one staff member to coordinate our Information
Services. This position is responsible to oversee the FCIC / NCIC function as a
Terminal Agency Coordinator (TAC) as required by the Florida Department of Law
Enforcement (FDLE). This position is also responsible for the receipt, processing and
distribution of the numerous daily requests to RCC for Public Records Requests. Below
is a summary of that Activity:
Public Records Request Activity
Annual Requests 2003 2004 2005 2006
STATE ATTORNEY 2 622 368
PUBLIC DEFENDER 6 5 7
PRIVATE ATTORNEYS 2 59 21 15
CITIZEN 79 21 58
RCC STAFF 0 9 13
PORT ORANGE PD 3 158 142
NEW SMRYNA BEACH PD 3 78 54
EDGEWATER PD 0 16 8
PORT ORANGE FIRE DEPT 0 25 14
NEW SMYRNA BEACH FIRE DEPT 0 2 0
EDGEWATER FIRE DEPT 0 0 5
PONCE INLET FIRE DEPT 1 0 0
OTHER AGENCY REQUESTS 1 0 9
MEDIA REQUESTS 0 5 2
TOTAL ANNUAL REQUESTS 2 154 962 713
TOTAL ANNUAL EMP. HOURS 0.5 38.5 240.5 178
FCIC / NCIC Validation Process — Each record that RCC enters into the Teletype
system for each partner agency must go through a rigorous validation process each
year. Below is a summary of that activity:
Validations by Dept 2005 2006
Port Orange PD 342 112
New Smyrna Beach PD 210 45
Edgewater PD 145 23
TOTAL 697 180
Total Employee Hours 174 45
26
-Tai Affiliations:
The Regional Communications Center Staff maintains an active affiliation with the
Nov following organizations and groups:
• RCC Police Users Group
• RCC Fire Users Group
• Volusia County Fire Chiefs Association
• Volusia / Flager Police Chiefs Association
• Association of Public- Safety Communications Officials, International, Inc (APCO)
• APCO - Florida Chapter
• National Emergency Number Association (NENA)
• NENA — Florida Chapter
• Florida Departments off Law Enforcement (FDLE) — Region 4
• FDLE Regional Workshop Group (RWG)
• Commission on Law Enforcement Accreditation (CLEA)
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