09-20-2007 COMMUNICATIONS INTERLOCAL AGENCY - GOVERNING BOARD
September 20, 2007 — MONTHLY MEETING MINUTES
The September meeting was held pursuant to public notice at the City of Port Orange,
City Council Chambers, 1000 City Center Circle, Port Orange, Florida on September 20,
2007.
The meeting was called to order at 9:00 a.m.
A role was taken with Mayor Thomas and Mayor Green present. Ann - Margret Emery
was also in attendance. Mayor Vandergrifft arrived late.
The regular minutes of the June meeting were reviewed and accepted with unanimous
approval by the Board.
There were no Public Comments and Correspondence.
There were no comments from Governing Board Members, City Managers and
Customer Agency Chiefs.
Under Committee and Project Reports, the Director stated that he was expecting the
\r Port Orange Finance Director to attend the meeting. Kim Le Van went over to the
Finance Department to see if John was available to discuss the rollback allocations.
Under the Director's Report the statistics for the month of August were presented with
more calls compared to last years stats, and less abandoned calls. The Director stated
that we hired about six or seven new employees, some with dispatching experience.
We've also hired some Port Orange Police Officers to do call taking.
There was no Attorney's Report.
There was no Unfinished Business.
Under New Business the Director requested that the Mayor's approve payment of the
annual maintenance agreement with OSSI in the amount of $171,586.56. Mayor
Thomas made a motion to pay the agreement, with a second from Mayor Green, for
unanimous agreement to pay the annual software maintenance agreement.
The Director updated the Board on the Beach Patrol paging. Pagers were purchased
for the Beach Patrol and as we continue to dispatch the Fire Units for calls, we
simultaneously page the Beach Patrol.
The Port Orange Finance Director, John Shelley then came in and presented to the
Board next year's 2007 -2008 budget for RCC. Mr. Shelley stated that he changed
some figures in the previously approved budget, and just realigned money in different
accounts. In the long run, the budget has been increased by approximately $32,000.
The previous year's resources will be carried over to cover the increase as determined
by Port Orange. Mr. Shelley stated that we could adjust the cities billings by roughly
$200,000 with rollover funds from the 2006 budget year. Mayor Green stated that what
would happen would be that the cities would get credits back. Mr. Shelley stated that
the entire amount to be billed to the cities for the last quarter of 2006 would be less the
approximate $200,000. RCC currently has about $872,000 in unspent funds for the
current fiscal year. The Finance Director would bill approximately $600,000 to the three
cities.
Under Summary Comments, Governing Board Members Mayor Vandergrifft asked if
there were any non - emergency numbers published for each City anywhere. Director
Bubb stated that the public needs to be educated regularly in matters such as this and
that most of the phone calls that come through RCC are information reasons and we
would give them the appropriate numbers to call.
The next meeting of the Governing Board has been scheduled for January 17, 2008 at
9:00 a.m.
The me- ing was adjourned a 6 a.m.
Approved b t - Board on ,-" uary 17 2008
Pp Y Y ,
By
C Allen Green
, °Rr °y The City of Port Orange
FINANCE DEPARTMENT
"fir 1867
,e, O R I O P
Memorandum
To: Board of Directors — Consolidated Dispatch
From: John A. Shelley, Financ lector
Subject: Finance Report for Consolidated Dispatch — Period ending December 2007
Date: January 15, 2008
We have now completed the first three months of the new fiscal year; however, audit procedures for
last year are still in process.
For the three months ending December 31, 2007, the total billing and collections from the various
Cities amount to $34,968. Operating expenditures for the same time period amount to $661,240.
Please see the attached detail of the revenues and expenditures for the three months ending December
'"- 31, 2007. Please note, account billings are now in process.
Should you have any questions regarding this memorandum or its attachments, please contact me.
Cc: Kenneth W. Parker, City Manager
David Bubb, Director of Communication Interlocal Dispatch
11Y LJ YUKI UKANG.E PAGE 131
PROGRAM: GM25'". REVENUE REPORT
257. OF YE .APSED ACCOUNTING PER 03/2008
CITY OF FORT AS OF 14400/2007 *6110
FUND 632 CONSOLIDATED DISPATCH
ACCOUNT ********** CURRENT ********** ******** YEAR-TO-DATE ******** ANNUAL UNREALIZED
ACCOUNT DESCRIPTION ESTIMATED ACTUAL /REV ESTIMATED ACTUAL %REV ESTIMATE -. BALANCE
- .
330 INTER GOVERNMENTAL
331 FEDERAL GRANTS
51 00 FEMA GRANT 0 .00 0 .00 0 00
331 ** FEDERAL GRANTS 0 .00 0 . 00 0 .00
334 STATE GRANTS
25 00 2004 HURRICANES 0 .00 0 .00 0 .00
334 ** STATE GRANTS 0 .00 0 .00 0 .00
335 STATE SHARED REVENUES
27 00 PORT ORANGE 81,170 .00 243,510 .00 974,048 974,048.00
27 10 DIRECT BILL 100%(MP/MS027 757 6,563.90 867 2,271 14,746.80 649 9,094 5,652.80-
,, * PORT ORANGE 31,927 6,563.90 8 245,781 14,746.80 6 , 983,142 968,395.20
,..,
28 00 EDGEWATER 42,430 .00 127,290 .00 509,162 509,162.00
28 10 DIRECT BILLED REVENUE 452 2,602.23 576 1,356 6,391.46 471 5,424 967.44-
28 * EDGEWATER 42,882 2,602.23 6 128,646 6,391.46 5 514,586 508,194.54
29 00 NEW SMYRNA BEACH 60,878 .00 182,634 .00 730,536 730,536.00
29 10 DIRECT BILLED REVENUE 553 6,114.38 1106 1,659 13,058.74 787 6,637 4.421.74-
29 * NEW SMYRNA BEACH 61,431 6,114.38 10 184,293 13,058.74 7 737,173 724,114.26
30 00 PONCE INLET, TOWN OF 621 280.65 45 1,863 561.30 30 7,456 6,894.70
31 10 DIRECT BILLED REVENUE 2,949 366.72 12 8,847 733.44 . 8 35,389 34,655.56
335 ** STATE SHARED REVENUES 189,810 15,927.88 8 569,430 35,491.74 6 2,277,746 - 2,242,254.26
330 *** INTER GOVERNMENTAL 189,810 15,927.88 8 569,430 35,491.74 6 2,277,746 2,242,254.26
360 MISC REVENUE
361 INTEREST EARNINGS _
10 00 INTEREST ON INVESTMENTS 0 98. 82- 0 524.05- 0 524.05
361 ** INTEREST EARNINGS 0 93. 82- o 524. 05-- 0 524.05
364 SALE OF FIXED ASSETS
49 00 GAIN/(LOSS) ON SALE F/A 0 .00 0 .00 0 .00
364 ** SALE OF FIXED ASSETS 0 .00 0 .00 0 .00
369 OTHER MISC REVENUE
90 00 MISC REVENUE 0 . 00 0 .00 0 .00
369 ** OTHER MISC REVENUE 0 .00 0 .00 0 .00
360 *** MISC REVENUE 0 98. 82- 0 524. 05- 0 524.05
38(1 NON REVENUES
381 INTERFUND TRANSFER
1600 TRANSFER FROM 001 0 .00 0 .00 0 .00
■
• •
CITY Uh FORT ORANGE PAGE 132
PROGRAM: GM259L REVENUE EPORT
25% OF YF LAPSED ACCOUNTING PEI . 03/2008
CITY OF POR-saptLANGE AS OF *4101/2007 vale .
FUND A712 CON DISPATCH
ACCOUNT ********** CURRENT ********** ******** YEAR-TO-DATE ******** ANNUAL UNREALIZED
ACCOUNT DESCRIPTION ESTIMATED ACTUAL %REV ESTIMATED ACTUAL %REV ESTIMATE BALANCE
.._
380 NON REVENUES
361 INTERFUND TRANSFER
20 00 TRANS WC PERSONAL SER 0 .00 0 .00 0 .00
381 ** INTERFUND TRANSFER 0 . 00 0 .00 0 .00
389 OTHER NON REVENUE
10 00 APPROPRIATED FUND BAL 2,707 .00 8,121 .00 32,491 32,491.00
389 ** OTHER NON REVENUE 2,707 .00 8,121 .00 32,491 32,491.00
380 *** NON REVENUES 2,707 .00 8,121 .00 32,491 32,491.00
FUND TOTAL CONSOLIDATED DISPATCH 192,517 15,829.06 8 577,551 34,967.69 6 2,310,237 2,275,269.31
liaimiL 1.1')L)=1 r(r_ruNi PAGE 162
PROGRAM: GM2/-' 25% OF YEP ° LAPSED ACCOUNTING PER') 03/20C
CITY OF PORT ANGE
FUND 632 CO• DISPATCH DEPT/DIV 3200 POLICE/
BA ELE OBJ ACCOUNT *********CURRENT********** **********YEAR-TO-DATE******* ANNUAL UNENCUMB.
SUB SUB DESCRIPTION BUDGET ACTUAL XEXP BUDGET ACTUAL XEXP ENCUMBR. BUDGET BALANCE , BDGT
•
•
520 PUBLIC SAFTEY
521 LAW ENFORCEMENT
12 SALARIES AND WAGES
12 00 SALARIES AND WAGES 83479 89747.80 108 250437 258967.24 103 .00 1001749 742781.76 26
12 ** SALARIES AND WAGES 83479 89747.80 108 250437 258967.24 103 .00 1001749 742781.76 26
14 OVERTIME
14 00 OVERTIME 14074 11086.32 79 42222 36035.32 85 .00 168890 132854.68 21
14 ** OVERTIME 14074 11086.32 79 42222 36035.32 85 .00 168890 132854.68 21
15 EDUCATION TUITION
15 10 CERTIFICATION/LICENSES 83 .00 0 249 . 0 .00 1000 1000.00 0
15 11 PHYSICAL EXAMS 37 .00 0 109 175.00 161 265.00 440 .00 100
15 ** EDUCATION TUITION 120 .00 0 358 175.00 49 265.00 1440 1000.00 31
21 FICA TAXES
21 00 FICA TAXES 8037 8249.37 103 24111 22620.66 94 .00 ' 96446 73825.34 24
21 ** FICA TAXES 8037 8249.37 103 24111 22620.66 94 .00 96446 73825.34 24
22 RETIREMENT CONTRIBUTIONS
22 00 RETIREMENT CONTRIBUTIONS 10339 11007.18 107 31017 42853.12 138 .00 124078 81224. 35
22 ** RETIREMENT CONTRIBUTIONS 10339 11007.18 107 31017 42853.12 138 ..00 124078 81224.88 35
23 HEALTH INSURANCE
23 00 HEALTH INSURANCE 17126 15578.23 91 51378 54984.11 107 .00 205521 150536.89 27
23 01 DISABILITY INSURANCE 458 407.00 89 1374 1391.80 101 .00 5500 4108.20 25
23 ** HEALTH INSURANCE 17584 15985.23 91 52752 56375.91 107 .00 211021 154645.09 27
24 WORKERS COMPENSATION
24 00 WORKERS COMPENSATION 1315 621.43 47 3945 16194.70 411 ”00 15782 412.70- 103
24 ** WORKERS COMPENSATION 1315 621.43 47 3945 16194.70 411 .00 15782 412.70- 103
25 UNEMPLOYMENT COMP
25 00 UNEMPLOYMENT COMP 821 .00 0 2463 . 00 0 .00 9856 9856.00 0
25 ** UNEMPLOYMENT COMP 821 .00 0 2463 .00 0 .00 9856 9856.00 0
26 EAP BENEFIT
26 00 EAP BENEFIT 101 83.20 82 303 296.40 98 .00 1214 917.60 24
26 ** EAP BENEFIT 101 83.20 82 303 296.40 98 - .00 1214 917.60 24
31 PROFESSIONAL SERVICES
31 12 LEGAL SERVICES 83 .00 0 249 .00 0 .00 1000 1000.00 0
31 13 OTHER PROF. SERVICES 4166 860.94 21 12498 1036.94 8 - 4413.06 50000 44550.00 - 11
31 16 AUDIT FEE 1/4 166 .00 0 498 :00 0 . 00 2000 2000.00 0
31 ** PROFESSIONAL SERVICES 4415 860.94 20 13245 1036.94 8 4413.06 53000 47550.00 10
34 OTHER CONTRACT SERVICE
34 17 EAP PROGRAM 125 .00 0 375 .00 0 .00 1500 1500. 00 0
34 ** OTHER CONTRACT SERVICE 125 .00 0 375 .00 0 .00 1500 1500.00 0
40 TRAVEL PER DIEM
40 00 TRAVEL PER DIEM 208 .00 0 624 .00 0 .00 2500 2500.00 0
40 10 EMPLOYEE TRAINING 166 .00 0 498 .00 0 .00 2000 2000.00 0
40 ** TRAVEL PER-DIEM 374 .00 0 1122 .00 0 .00 4500 4500.00 0
W=IMIL. OVLA,=1 m=rumi PAGE 163
PtidGRAI' GM26• 257 OF YEAR LAPSED ACCOUNTING PERTnD 03/2008
CITY OF PORT 'ANGE
ili tAt
FUND 632 CON IDATED DISPATCH DEPT/DIV 3200 POLICE/ '411111.1 . vall
BA ELE OBJ ACCOUNT *********CURRENT********** **********YEAR-TO-DATE******* ANNUAL UNENCUMB. %
SUB SUB DESCRIPTION BUDGET ACTUAL %EXP BUDGET ACTUAL %EXP ENCUMI3R. BUDGET BALANCE , BDGT
520 PUBLIC SAFTEY
521 LAW ENFORCEMENT
41 COMMUNICATION SERVICES
41 00 COMMUNICATION SERVICES 16666 17546.16 105 49998 39387.47 79 71868.96 200000 88743.57 56
41 ** COMMUNICATION SERVICES 16666 17546.16 105 49998 39387.47 79 71868.96 200000 88743.57 56
43 UTILITY SERVICES
43 10 ELECTRICAL SERVICES 1541 1542.86 100 4623 4874.71 105 .00 18500 13625.29 26
43 ** UTILITY SERVICES 1541 1542.86 100 4623 4874.71 105 .00 18500 13625.29 26
44 RENTALS & LEASES
44 13 FLEET FINANCING 676 676.75 100 2028 2030.25 100 .00 8121 6090.75 25
44 15 BUILDING LEASE 3666 .00 0 10998 .00 0 .00 44000 44000.00 0
44 ** RENTALS & LEASES 4342 676.75 16 13026 2030.25 16 .00 52121 50090.75 4
45 INSURANCE
45 10 COMMERCIAL POLICY INS 3291 .00 0 9873 .00 0 .00 ' 39500 39500.00 0
45 16 WORKERS COMP INSURANCE 849 404.43- 48- 2547 648.70- 26- 319.00 10194 10523.70 3-
45 19 VEHICLE INSURANCE 56 56.42 101 168 169.26 101 .00 677 507.74 25
45 ** INSURANCE 4196 348.01- 8- 12588 479.44- 4- 319.00 50371 50531.44 0
46 REPAIR & MAINT. SERVICES
46 10 GENERAL EQUIP MAINT 833 258.66 31 2499 1197.86 48 7542.53 10000 1259.61 87
46 12 VEH MAINT MTHLY TRANSFER 266 .00 0 798 447.08 56 .00 3200 2752.92 14
46 16 BUILDING MAINT 530 530.83 100 1590 1592.49 100 .00 6370 - 4777.51 25
46 36 SOFTWARE MAINTENANCE 18416 .00 0 55248 171586.56 311 .00 221000 49413.44 78
46 ** REPAIR & MAINT. SERVICES 20045 789.49 4 60135 174823.99 291 7542.53 240570 58203.48 76
47 PRINTING & BINDING
47 00 PRINTING & BINDING 16 .00 0 48 .00 0 00 200 200.00 0
47 ** PRINTING & BINDING 16 .00 0 48 .00 0 - .00 200 200.00 0
49 OTHER CHARGES
49 02 COMPUTER SOFTWARE 833 .00 0 2499 .00 0 .00 10000 10000.00 - 0 -
49 16 COMPUTER HARDWARE 625 .00 0 1875 .00 0 75.00 7500 7425.00 1
49 ** OTHER CHARGES 1458 .00 0 4374 .00 0 75.00 17509 17425.00 0
51 OFFICE SUPPLIES
51 00 OFFICE SUPPLIES 583 389.01 67 1749 389.01 -1-,
2695.45 7000 3915.54 44
51 ** OFFICE SUPPLIES 583 389.01 67 1749 389.01 --)-,
._ ... 2695.45 7000 3915:54 - 44
52 OTHER OPERATING SUPPLIES
52 00 OTHER OPERATING SUPPLIES 833 75.04 9 2499 789.74 32 :00 10000 9210:26 - 8
52 10 GAS,DIESEL,OIL,& GREASE 333 181.00 54 999 697.36 70 .00 4000 3302.64 f7 -
52 12 UNIFORMS 331 .00 0 995 .00 0 .00 3976 3976.00 0
52 15 POSTAL SERVICE 16 .00 0 48 9.15 19 .00 200 190.85 5
52 ** OTHER OPERATING SUPPLIES 1513 256.04 17 4541 1496.25 33 .00 18176 16679.75 9
54 DUES & MEMBERSHIP
54 00 DUES & MEMBERSHIP 41 25.00 61 123 175.00 142 .00 500 325.00 35
54 01 BOOKS & SUBSCRIPTIONS 41 .00 0 123 .00 0 .00 500 500.00 0
54 ** DUES & MEMBERSHIP 82 25.00 31 246 175.00 71 .00 1000 825.00 18
11= 1,111._ DUlltiCI mmu AG
rmt VL 164
F 6;6‘5■_ ----- 25% OF YEAP LAPSED ACCOUNTING PERInD 03/20C3
CITY OF PORT ANGE
FUND 632 CoNMEIDATED DISPATCH DEPT/DIV 3200 POLICE/ 41110r - Agri -
BA ELE OBJ ACCOUNT *********CURRENT********** **********YEAR-TO-DATE******* ANNUAL UNENCUMB. .%
SUB SUB DESCRIPTION BUDGET ACTUAL 7EXP BUDGET ACTUAL %EXP ENCUMBR. BUDGET BALANCE . BDGT
520 PUBLIC SAFTEY
521 LAW ENFORCEMENT
62 BUILDINGS AND IMPR. TO
62 00 BUILDINGS AND IMPR. TO 83 .00 0 249 .00 0 .00 1000 1000.00 0
62 ** BUILDINGS AND IMPR. TO 83 .00 0 249 .00 0 .00 1000 1000.00 0
64 MACH & EQUIPMENT
64 00 MACH & EQUIPMENT 83 .00 0 249 .00 0 .00 1000 1000.00 0
64 06 COMMUNICATION EQUIP 416 .00 0 1248 .00 0 .00 5000 5000.00 0
64 15 ADP EQUIPMENT 416 .00 0 1248 3987.00 320 .00 5000 1013.00 80
64 ** MACH & EQUIPMENT 915 .00 0 2745 3987.00 145 .00 11000 7013.00 36
99 OTHER NON-OPERATIONS
99 10 CONTINGENCY 277 .00 0 831 .00 0 .00 3323 3323.00 0
99 ** OTHER NON-OPERATIONS 277 .00 0 831 .00 0 .00 3323 3323.00 0
521 ** ** LAW ENFORCEMENT 192501 158518.77 82 577503 661239.53 115 87179.00 2310237 1561818.47 32
520 ** * PUBLIC SAFTEY 192501, 158518.77 82 577503 661239.53 115 87179.00 2310237 1561818.47 32
DIV 3200 TOTAL *******
POLICE 192501 1 82 577503 661239.53 115 87179.00 2310237 1561818.47 32
DEPT 32 TOTAL *******
POLICE 192501 158518.77 82 577503 661239.53 115 87179.00 2310237 1561818.47 32
FUND 632 TOTAL *********
CONSOLIDATED DISPATCH 192501 158518.77 82 577503 661239.53 115 87179.00 2310237 1561818.47 32
Regional Public Safety Communication Center
Monthly Summary Of Services
2007
Computer Generated IMIS Report
Jan Feb Mar Apr May June July Aug Sep Oct Nov Dec Total YTD AVG /Day AVG/Week
"E "mergency 911 Calls 3,227 3,601 4,407 3,390 3,980 3,661 3,738 3,269 3,320 3,553 3,325 3,374 42,845 117 824
Total Abandoned 911 Calls 316 336 449 372 306 131 184 199 168 219 175 182 3,037 8 58
Non Emergency Inbound 10,772 9,638 10,621 9,700 10,527 10,194 10,635 10,071 9,776 10,613 9,668 9,313 121,528 333 2337
Total lnbd Telephone calls 13,999 13,239 15,028 13,090 14,507 13,855 14,373 13,340 13,096 14,166 12,993 12,687 164,373 450 3161
% E -911 Calls of Total Inbd Calls 23% 27% 29% 26% 27% 26% 26% 25% 25% 25% 26% 27% 26.1%
E -911 Calls Abandoned 9.8% 9.3% 10.2% 11.0% 7.7% 3.6% 4.9% 6.1% 5.1% 6.2% 5.3% 5.4% 7.1%
Non "E" Otbd 6,714 5,464 6,134 5,110 6,117 5,944 6,075 5,577 5,661 6,191 6,017 5,687 70,691 194 1359
Total Telephone Items 20,713 18,703 21,162 18,200 20,624 19,799 20,448 18,917 18,757 20,357 19,010 18,374 235,064 644 4520
RCC Internal Hand Count
Total "E" By City (landline calls)
Port Orange 652 583 767 503 597 386 594 558 386 390 472 618 6,506
New Smyrna Beach 393 389 434 351 428 252 370 329 248 246 310 351 4,101
Edgewater 257 273 253 219 241 168 243 248 171 177 208 213 2,671
Ponce FR 20 29 30 17 20 9 28 28 15 18 25 26 265
South Daytona 61 69 72 46 78 32 58 64 60 45 60 56 701
Total Wireless Calls 1,828 1,830 2,294 1,701 2,187 1,361 2,176 2,055 1,887 2,007 2,245 2,094 23,665
% E -911 Wireless Calls 56.6% 50.8% 52.1% 50.2% 54.9% 37.2% 58.2% 62.9% 56.8% 56.5% 67.5% 62.1% 55.2%
Events per Municipality
Port Orange
Fire 640 592 756 657 577 624 611 596 582 695 595 621 7,546 21 145
Police 6,599 5,740 6,604 6,129 7,341 5,911 6,560 6,531 6,112 6,769 6,068 6,167 76,531 210 1472
New Smyrna Beach
Fire 340 388 412 388 392 363 421 375 418 391 388 367 4,643 13 89
Police 4,646 3,984 4,348 4,110 4,673 4,104 4,626 4,411 4,081 4,621 4,726 4,684 53,014 145 1020
Edgewater
Fire 231 262 255 256 257 226 240 242 228 270 235 253 2,955 8 57
Police 3,777 3,508 3,970 3,509 3,524 3,060 3,424 3,220 3,511 3,193 2,999 2,789 40,484 111 779
Ponce Inlet Fire 36 46 50 39 63 39 53 36 39 48 63 53 565 2 11
South Daytona Fire 189 165 178 170 181 146 163 177 176 185 173 146 2049 6 39
FD Total Events 1,436 1,453 1,651 1,510 1,470 1,398 1,325 1,249 1,443 1,589 1,454 1,440 17,418
PD Total Events 15,022 13232 14922 13748 15538 13,075 14,610 14,162 13,704 14,583 13,793 13,640 170,029
Total Event Process 16,458 14,685 16,573 15,258 17,008 14,473 15,935 15,411 15,147 16,172 15,247 15,080 187,447
8 %w NNW Nage
Regional Public Safety Communication Center
Monthly Summary Of Services
2006
Computer Generated IMIS Report
Jan Feb Mar Apr May June July Aug Sep Oct Nov Dec Total YTD
"E "mergency 911 Calls 3,222 3,112 3,769 3,569 4,197 3,663 3,722 3,490 3,495 3,447 3,010 3,610 42,306
Total Abandoned 911 Calls 251 209 270 281 376 285 277 308 297 252 261 359 3,426
Non Emergency Inbound 10,920 9,815 11,492 11,524 14,189 11,055 11,645 11,114 10,689 11,041 9,236 10,317 133,037
Total Inbd Telephone calls 14,142 12,927 15,261 15,093 18,386 14,718 15,367 14,604 14,184 14,488 12,246 13,927 175,343
% E -911 Calls of Total Inbd Calls 23% 24% 25% 24% 23% 25% 24% 24% 25% 24% 25% 26% 24.13%
% E -911 Calls Abandoned 7.8% 6.7% 7.2% 7.9% 9.0% 7.8% 7.4% 8.8% 8.5% 7.3% 8.7% 9.9% 8.1%
Non "E" Otbd 6,157 5,767 6,980 6,708 8,064 6,684 6,455 7,016 6,674 6,791 6,220 6,836 80,352
Total Telephone Items 20,299 18,694 22,241 21,801 26,450 21,402 21,822 21,620 20,858 21,279 18,466 20,763 255,695
RCC Internal Hand Count
Total "E" By City (landline calls)
Port Orange 751 630 596 661 685 620 547 665 678 613 709 771 7,926
New Smyrna Beach 379 369 507 385 397 352 275 343 369 297 381 372 4,426
Edgewater 238 243 233 240 231 209 190 244 257 215 249 267 2,816
Ponce FR 12 19 17 17 10 9 11 9 7 12 24 19 166
South Daytona 49 64 75 188
Total Wireless Calls 1,699 1,722 2,137 2,081 2,442 2,092 2,166 2,156 1,982 2,049 1,704 1,937 24,167
Events per Municipality
Port Orange
Fire 654 692 614 642 630 583 570 572 572 730 700 671 7,630
Police 6,273 6,207 6,583 6,368 7,371 6,102 5,883 6,553 6,364 6,622 6,438 6,874 77,638
New Smyrna Beach
Fire 356 334 403 380 524 405 358 379 358 386 368 337 4,588
Police 3,815 3,607 4,150 3,782 4,221 3,903 4,320 4,216 4,095 4,169 3,964 4,466 48,708
Edgewater
Fire 252 219 263 266 286 238 237 199 226 251 250 269 2,956
Police 2,388 2,278 3,041 2,205 2,652 2,896 3,086 3,332 3,075 3,244 3,198 2,907 34,302
Ponce Inlet Fire 39 44 49 55 57 51 54 33 27 41 37 46 533
South Daytona Fire 168 136 156 460
FD Total Events 1,301 1,289 1,329 1,343 1,497 1,277 1,219 1,183 1,183 1,576 1,491 1,479 16,167
PD Total Events 12,476 12092 13774 12355 14244 12,901 13,289 14,101 13,534 14,035 13,600 14,247 160,648
Total Event Process 13,777 13,381 15,103 13,698 15,741 14,178 14,508 15,284 14,717 15,611 15,091 15,726 176,815
RCC Strategic Plan Summary 1/8/2008
Goal / Objectives % Completed Comments
To foster effective communication with the public, local agencies, and employees.
Objectives
Develop formal process to effect change 100%
Prepare and distribute annual report 75% Work in Progress
Establish guidelines — scope of authority for user groups 100%
Develop wcbsite for information exchange: Budgetary
Produce public information packet for RCC Budgetary
Develop public education program — tours, speakers, etc. Budgetary
To ensure continuous operations of RCC during any contingency or disaster % Completed
Objectives
Develop disaster plan for RCC 60% Work in Progress
Establish continuous operation plan — back -up system 60% Work in Progress
Develop and test IT disaster plan 75% Work in Progress
To provide reliable, redundant state of the art technology in a 24/7 environment % Completed
Objectives
Address / correct deficiencies with hardware and software 100%
Develop process to efficiently meet IT needs 100%
Develop preventive maint and replacement schedule for hardware 100%
Conduct periodic review and evaluation of software available 100%
To ensure personnel resources to effectively provide quality services % Completed
Objectives
Establish appropriate staffing levels to meet service needs and demands 100%
Develop a hiring process that includes criteria and standards 100%
Establish career paths within organization 100%
Establish an employee - management committee 100%
Develop an employee recognition /incentive program 100%
To create and maintain a measurable system that assures improvement and accountability to the
RCC network. % Completed
Objectives
Establish quality assurance program — benchmarks 60% Work in Progress
Establish and maintain best practices SOP's 100%
Surveys (internal and external)
a
RCC Strategic Plan Summary 1/8/2008
Goal / Objectives % Completed Comments _
Scck appropriate national accreditation _ Budgetary
Maintain standards that assure compliance with accreditation requirements 100%
of partner agencies
To assure adequate resources to provide efficient and appropriate levels of service that meets all
communication and emergency management needs of the customer base. % Completed
Objectives
Continue planning for stand - alone, state -of -the -art expandable Communication 75% Budgetary
Center
Establish centralized purchasing coop 100%
Evaluate cost effectiveness of service 100%
Identify alternate revenue sources 100%
Establish process for evaluating impact of expansion (new partners) 50% Work in Progress
Explore establishment of transition process for new customers 75% Work in Progress
fir► ` .INO